Privacy Policy

1. Introduction

cKraft Design and Build Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and look after your personal data when you use our website or get in touch with an enquiry.

We keep this document as plain as possible. If anything is unclear, please contact us at [email protected].

2. Information We Collect

When you use our website or submit an enquiry, we may collect:

  • Your name, email address, and phone number
  • Details about your project, including type, location, and scope
  • Property information, including drawings or images you upload
  • Technical data such as your IP address and browser type, collected automatically when you visit our site

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide quotes
  • Deliver the design, structural, or consultancy services you have requested
  • Communicate with you about your project
  • Improve how our website and services work

We do not sell your personal data or share it with third parties for marketing purposes.

4. Lawful Basis for Processing

We process your data on the following legal grounds:

  • Consent: when you voluntarily submit a form or enquiry
  • Legitimate interest: to respond to enquiries and deliver the services you have asked about

5. Data Storage and Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Your data is stored securely and kept only for as long as it is needed for the purpose it was collected.

6. Sharing Your Information

We may share your data with:

  • Structural engineers or specialist consultants involved in delivering your project
  • Contractors, where directly relevant and with your knowledge

Any third parties we work with are required to handle your data responsibly and in line with UK data protection law.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request that we correct or delete your data
  • Object to how we are processing your data
  • Withdraw your consent at any time

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

8. Updates to This Policy

We may update this policy from time to time. Any changes will be published on this page with a revised date at the top. We recommend checking back periodically.

9. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected].